Raw Addiction FAQs

Your questions, answered. From shipping to styling, here’s what you need to know.

Ordering & Shipping

Q: How soon will my order ship?
In-stock orders are processed within 2–3 business days, then shipped. Preorder items ship by the date listed in the product description, so check that date before ordering.

Please note: we do not ship on Sundays.

Q: How long will delivery take?

U.S. orders: Typically arrive within 4–6 business days after shipping.
International orders: Delivery times vary based on your location and customs processing.

Processing time and delivery time are separate, so allow time for both when planning your appointment!

Q: Why was my order canceled?
To help protect our customers and our business, we cancel orders that Shopify flags as high risk for potential fraud. If you have questions about a cancellation, email us at rawaddictionhair@gmail.com.

Q: What if my package is lost, stolen, or damaged?
We know how frustrating this can be, and we’re here to help you through the claims process. Please complete these steps as soon as possible:

File a claim with UPS at ups.com/claims⁠.
Email rawaddictionhair@gmail.com with:

A detailed explanation of what happened.
Your UPS claim number.
A screenshot confirming that your claim was submitted.

Once we receive this information, we’ll open a claim with our insurance provider on your behalf and monitor its progress.

What to expect:

Claim review and approval typically take 20–25 business days.
Refunds are issued only after the claim is approved.
Replacements are not guaranteed.

If your package arrives after you receive a refund, you must return the hair or repay the refunded amount. Failure to do so may result in referral to a third-party debt collection agency.

Choosing Your Hair

Q: How many bundles do I need?
We recommend 3 bundles for a standard install and 4 bundles for extra fullness. Four bundles equal approximately 400 grams of hair, so expect a fuller look!

Q: Can I color or bleach my bundles?
Yes! Keep in mind that coloring or bleaching can loosen or alter the original curl pattern.

After processing, give your bundles some extra care with a conditioning treatment, such as OGX Bond Protein Repair 1 Minute Treatment Mask or an appropriate Olaplex treatment. Treatments can help maintain the hair’s condition, but they won’t guarantee that an altered curl pattern returns.

Washing & Styling

Q: Do I need to wash my bundles before installing them?
Yes! Wash, gently detangle, and condition your bundles before installation. This helps prepare the hair for styling and brings out its curl pattern.

For your first wash, we recommend Pantene Moisture Renewal Shampoo and Conditioner or TRESemmé Moisture Rich Shampoo and Conditioner.

Q: Why do my curls look different when they first arrive?
Your curls may need a little love after packaging and shipping! Washing, detangling, conditioning, and styling will help bring out their definition.

Visit @rawaddictionhair on Instagram for a visual tutorial on making those curls pop.

Q: What products do you recommend for regular care?
One of my favorites is Pantene’s Extreme Intensive Oil Repair line to help keep the hair soft and moisturized.

Q: What should I use to define my curls?
Each texture has its favorites:

Burmese Curly: The Doux gel and foam combination works great for definition.
Indian Curly: Try Uncle Funky’s Daughter Curly Magic for a stronger hold or Miss Jessie’s Pillow Soft Curls for a softer finish.

Q: Can I straighten my bundles?
Absolutely! All of our bundles can be straightened. Apply heat protectant according to the product’s instructions and avoid excessive heat to help preserve your hair and curl pattern. Protect the investment, babe!

Still Have a Question?

Email us at rawaddictionhair@gmail.com. We’re happy to help you choose your hair and care for it with confidence

Our Story

Raw Addiction

Ten years behind the chair. A decade of research. One obsession — hair so good, no one questions if it's real.

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i. The Brand

Curls that don't
ask permission.

Raw Addiction was born from a simple obsession: curls that actually look real. After 10+ years in the hair industry and a decade of relentless research, we built a brand around one standard — quality that doesn't cut corners, ever.

We specialize in curly hair, with wavy textures held to the exact same level of care and scrutiny. Nothing on the shelf here is an afterthought.

ii. Our Mission

No one should
have to guess.

Too many women have been let down by cheap hair — tangled bundles, curl patterns that fall apart after one wash, textures that scream "extensions" instead of "this is mine."

Our mission is simple: give you hair so good, no one questions if it's real. We don't skim on sourcing, we don't rush the process, and we don't sell anything we wouldn't wear ourselves.

iii. The Founder

Ten years behind
the chair.

I've been doing hair for over 10 years, and I've been studying it since 2014. Curly hair is my true addiction — in my city, I'm known for it, and people swear it's mine because the quality and curl definition are that convincing.

"I tried more vendors than I can count before I found the one that finally met my standard."

Raw Addiction exists because I couldn't keep that discovery to myself.

iv. You Deserve Luxury

Luxury isn't a price tag.
It's a promise.

It's hair that holds its curl, feels soft to the touch, and lasts wash after wash. Every bundle we offer has been vetted against everything we've learned in over a decade of research. You shouldn't have to gamble on your hair — with us, you don't have to.

Sourced

Vetted vendors, no shortcuts, no guesswork.

Defined

Curl and wave patterns that hold, wash after wash.

Trusted

A decade of research behind every single bundle.

v. You Are The Star

It elevates you.

At the end of the day, this brand exists for you. Whatever your curl pattern, whatever your texture, you deserve hair that makes you feel like the best version of yourself. Raw Addiction is here to make sure your hair never holds you back — it elevates you.

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